Airbnb Tells Snowboarders Lake Tahoe Rentals ‘Not Obligated’ To Provide Hot Water
Cold shoulder! Airbnb tells Lake Tahoe renters ‘no obligation’ to provide HOT WATER during snow break, forcing them to take ice showers
- A group of friends went to AirBnb in Lake Tahoe to enjoy the snowy weather and rented an Airbnb
- The first night was fine, but on the second and third day there was a lack of hot water, forcing the group to take cold showers
- After contacting the owner and Airbnb to report the issue, the company said the host is not required to provide hot water
A group of friends were in for a rude awakening when they discovered there was no hot water in Lake Tahoe AirBnb they filmed despite the fact that the stay was in the middle of winter.
Alexander Yee traveled from Alameda in the north of the country California for a winter vacation in the Sierra Nevada mountains for skiing and snowboarding.
The group thought they had found a bargain with three bedrooms and three bathrooms for just $186 a night.
After a day on the slopes, campers looked forward to a steam shower to warm up – only to find out that hot water wasn’t part of the deal.
Although there was warm water on the first day of their stay, it ran out completely on the second and third days, forcing the group to take cold showers.
A group of friends went to AirBnb in Lake Tahoe to enjoy the snowy weather and rented an Airbnb
The first night was fine, but on the second and third day there was a lack of hot water, forcing the group to take cold showers
“Because of that, we didn’t have hot water at Airbnb, and we contacted the host,” Yi said ABC13.
“We just let them know that there was a problem with the hot water and that we were taking cold showers, which of course is not good in the cold Tahoe weather.
“When we got a response from Airbnb support, we were very surprised by the response,” Yee explained. “They pointed out that since hot water was not specifically included as an amenity in the Airbnb we stayed at, the host was under no obligation to provide hot water.”
AirBnb’s response initially sided with the property owner in that the listing was accurate, hot water was not listed as an amenity, although a hot tub was.
Alexander Yee contacted the owner and Airbnb to report the issue. The company said that the landlord is not obliged to provide hot water
After complaining, AirBnb refunded the service fee and cleaning fee equivalent to one night, with the host also refunding a partial amount
“We allow hosts to self-select hot water as an amenity, however this is intended for use in remote, off-grid listings so guests can plan accordingly,” AirBnb said.
“In this particular case, our team contacted the host to inquire about any amenity issues that may need to be addressed,” an AirBnb spokesperson told the channel.
After filing a complaint, AirBnb refunded the service fee and cleaning fee equivalent to the cost of one night. The owner of the rented property also returned the money for part of the stay.