The journey is back and has become more lively than ever. That’s why passengers aren’t happy

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Airports are crowded, flights are crowded, and air travel to the U.S. is in full swing again. But the return to the sky after the pandemic has not been entirely smooth: passengers seem to be behaving worse than ever, flight cancellations are becoming more common, and airlines are raising fares as fuel prices rise. Perhaps unsurprisingly, passenger satisfaction in the U.S. is declining in all directions, at least according to a consumer study by JD Power 2022 North American Airline Satisfaction Study. The JD Power report shows that customers are frustrated with the cost of tickets, the work of the flight crew and even the plane they travel on – and this is true whether they choose to travel with the economy, premium economy or business. The study shows that the overall passenger satisfaction of U.S. airlines is 798 out of 1,000, which is less than 20 points compared to last year’s report. However, some airlines came out on top in the report. Economy passengers rated Southwest Airlines the highest score with 849 points, while JetBlue won in the premium economy (851 points) and first / business (878 points). Michael Taylor, head of travel intelligence at JD Power, said the overall decline in U.S. passenger satisfaction is not “bad news” that suggests airlines could learn from the results to improve their offerings. “If airlines can find ways to manage these growing volumes by making some small adjustments to help passengers feel more valuable, they should be able to drive this return to “Normal,” Taylor said in a statement. A new era of flying. Last year’s North American airline satisfaction survey found that travelers from the U.S. enjoyed some of the unexpected benefits of flights in the pandemic era: fewer passengers, more empty flights, and ticket flexibility. Taylor suggested that the comparison between these COVID-19 flights and today’s trips was behind the drop in satisfaction this year. “Fewer passengers meant more space on planes, less waiting in line and more attention from flight attendants. But this business model it just wasn’t sustainable, ”he said. In addition, the report states that there are some remnants of flights from the pandemic that passengers would like to see back. JD Power is linking declining food and beverage satisfaction in the premium economy. and business, as well as the fact that many airlines have not served alcohol on board for most of last year. As well as food and beverage options, a North American airline satisfaction survey also examined how happy passengers are with planes, luggage, boarding and check-in. in, cost and fees, flight crew, in-flight service and booking. From March 2021 to March 2022, about 7,004 U.S. aircraft passengers were interviewed. The best JD Power airlines for economy mode passengers1. Southwest Airlines2. JetBlue Airways3. Delta Airgy Lines4. Air5. Alaska Airlines. rways2. Delta Air Lines3. Alaska Airlines 4. American Airlines 5. United Airlines6. Top US Airlines JD Power for First and Business Passengers1. JetBlue Airways2. Alaska Airlines 3. Delta Air Lines4. Air Canada5. United Airlines6. American Airlines

Airports are crowded, flights are crowded, and U.S. air travel is in full swing again.

But the return to the sky after the pandemic has not been entirely smooth: passengers seem to be behaving worse than ever, flight cancellations are becoming more common, and airlines are raising fares as fuel prices rise.

Perhaps unsurprisingly, U.S. passenger satisfaction is declining in all directions, at least according to a JD Power consumer survey conducted in 2022 by North American airlines.

The JD Power report shows that customers are frustrated with the cost of tickets, the work of the flight crew and even the plane on which they travel – and this is true regardless of whether they choose the economy, premium economy or business.

The study shows that the overall passenger satisfaction of U.S. airlines is 798 out of 1,000, which is 20 points lower than last year’s report.

However, some airlines came out on top in the report. Economy passengers rated Southwest Airlines the highest with 849 points, while JetBlue won in the premium economy (851 points) and first / business (878 points).

Michael Taylor, head of travel intelligence at JD Power, said the overall decline in U.S. passenger satisfaction is not “bad news”, suggesting airlines can learn lessons from the results to improve their offerings.

“If airlines can find ways to manage these growing volumes by making some small adjustments to help passengers feel more valuable, they should be able to drive that return to normal,” Taylor said in a statement.

A new era of flying

A survey of North American airline satisfaction last year results are shown Travelers from the U.S. enjoyed some of the unexpected benefits of flights during the pandemic era: fewer passengers, more empty flights, and ticket flexibility.

Taylor suggested that the comparison between these flights in the midst of COVID-19 and the trips today was behind the drop in satisfaction this year.

“Fewer passengers meant more space on planes, less waiting in line and more attention from flight attendants. But such a business model was simply not sustainable,” he said.

In addition, the report states that there are some remnants of flights from the pandemic that passengers would like to see behind. JD Power has been linking declining food and beverage satisfaction in the premium economy and business and the fact that many airlines have not served alcohol on board for most of last year.

In addition to food and beverage options, the North American Airlines Satisfaction Survey also examined how satisfied passengers are with aircraft, luggage, boarding, check-in, cost and fees, crew, flight service and booking.

From March 2021 to March 2022, about 7,004 American aircraft passengers were interviewed.

Top American Airlines JD Power for Passenger Savings

1. Southwest Airlines

2. JetBlue Airways

3. Delta Air Lines

4. Allegiant Air

5. Alaska Airlines

6. Air Canada

7. United Airlines

8. Spirit Airlines

9. American Airlines

10. Frontier Airlines

11. WestJet

Top US Airlines JD Power for Premium Passengers

1. JetBlue Airways

2. Delta Air Lines

3. Alaska Airlines

4. American Airlines

5. United Airlines

6. Air Canada

The best American airlines are JD Power for first and business passengers

1. JetBlue Airways

2. Alaska Airlines

3. Delta Air Lines

4. Air Canada

5. United Airlines

6. American Airlines

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